Thank you for choosing our practice to take care of your eye care needs! We know that you have a choice in selecting your eye care provider and we strive to provide you with the best service possible. Here are a few of our office policies.
Registration - All patients must complete a patient information form before seeing the Optometrist.
Charges - Full payment is due at the time when services are rendered unless other payment arrangements have been made.
NSF/Closed Accounts - There will be a $35.00 charge added for returned checks or bank returns.
Appointments/No Show - We request 24-hour notice for appointment cancellations. Patients with three (3) missed appointments and/or no shows annually will result in having to take a chance with being a walk-in. Which may cause you to have to wait a long period of time to see the doctor or not being able to be seen that day. If you no show to your appointment you will be charged $25.00. These charges are not payable by your insurance company. You will be required to pay this charge before your next scheduled visit.
Insurance - Insurance cards must be available prior to each visit. Please notify our office if there is a change in your insurance plans or coverage. We file claims as a courtesy to our patients and are only responsible for filing claims to contracted insurance company and the member. Any dispute for unpaid charges from the insurance company will be billed to the member. All patients must have an insurance ID card in order to utilize benefits.
Medication Refills - Refill request needs to be approved by the doctor. If you need a refill this may require you to have to schedule an appointment to see the doctor before a refill can be approved.
Referrals - Allow 5 working days to process routine referrals.
Behavior - Physical and verbal abuse towards the office staff will not be tolerated. This includes disruptions affecting daily operations within the office as well as offensive behavior on the telephone with office personnel. Abusive behavior towards personnel will result in immediate discharge from the practice.
Feedback - You may receive a patient satisfaction survey from Demand Force/Solution Reach. Please take time to complete this and let us know how we are doing.
Thank you for understanding and agreeing to our Office Policies. We are committed to be an involved member of your Eye Care Team working together for your vision!